• Inside Sales Support Representative

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  • Overview

    Food Services of America is seeking an energetic member for our Sales team in Fairbanks, Alaska. Feeding the American Dream for our Customers and Associates! When you join Food Services of America, you are becoming part of a family -- a family with a culture of integrity and customer service.


    As an Inside Sales Support Rep you will be responsible for assisting with taking phone orders from Customers, helping National Account Managers, and other administrative activities of the position. This position requires a self-starter who is motivated and engaged in our day-to-day business.


    This is an entry-level position within the FSA Sales Department with potential to advance.  The ideal candidate should be a team player and will work with customers’ supply chain management, broker, manufacture's, FSA distribution centers and other departments within the company.


    We are one of the nation's largest privately-held companies providing foodservice solutions to customers throughout the west. We have the financial strength, stability and technology to reliably serve our customers with the highest level of service in the industry.


    We provide a great place to work with a variety of career opportunities and the benefits to help provide physical and financial well-being for you and your family. Start living your dream with FSA today!


    Apply Now and Join Our Team!


    On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include: 

    • Providing the highest level of customer service.
    • Efficiently resolving customer issues.
    • Accurately and efficiently entering, tracking and taking action on electronic customer orders.
    • Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
    • Clearly and concisely communicating across internal departments and with customers.
    • Balancing customer needs and company needs effectively.
    • Supporting the manufacturer recall process with customers and SGA.
    • Demonstrating thorough knowledge of SGA products, packaging, and customer order guides.
    • Other duties as assigned 




    • High school diploma or equivalent required
    • One-year customer service experience preferred
    • Ability to read, write, and communicate in English as it relates to the job
    • Ability to work a flexible schedule, including weekends
    • Computer experience including MS Office Suite and 10-key
    • Distribution center or food service experience preferred
    • Strong attention to detail, critical thinking, and basic mathematic skills
    • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
    • Ability to pass a background check and pre-employment drug screen

    Equal Employment Opportunity Employer M/F/Vets/Disabled.


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