• Customer Service Representative

    Job ID
    2018-5887
    Job Location
    US-CO-Loveland
    Working Hours
    8am - 5pm including weekends
  • Overview

     

    At Food Services of America we have a long tradition of providing the highest levels of customer service in the industry. We have a culture that trusts our Associates to act in the best interests of our customers and our company.  We encourage an environment of teamwork where together we combine our know-how and ideas to help us to be stronger than we ever could be individually. We look for the positive and praise it. Recognizing good performance creates the motivation to provide great performance.

     

     

    Food Services of America/Loveland is looking for an energetic and professional Customer Service Representative.  If you are a computer savvy professional who enjoys working with people and can multi-task in a very fast paced environment, come join our team!

     

    Weekends required.  Hours 8:00am to 5:00pm.

     

    High inbound / outbound phone calls, front desk coverage, and excellent problem solving skills.

     

    Responsibilities

    On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to: 

    • Taking orders by telephone, entering data in our online ordering system, provide  customer reports as needed, and working with customers and employees to solve problems
    • Ensure accuracy of order placement and receipt
    • Notify customers of substitutions or out of stock items
    • Work with Vendors, Brokers, and Sales Associates to optimize sales opportunities, samples, and receipt of special delivery products 
    • Completes paperwork to initiate credits
    • Checks point of sale credits before processing

    Qualifications

    • High School Diploma or GED
    • Must be able to read and write English
    • 1 year customer service experience
    • Preferred background in food service, restaurant or distribution center operation
    • Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
    • Basic telephone, computer, and data entry skills, including: Word, Excel, 10 Key and must be able to type at least 60 WPM
    • A high level of professionalism
    • Strong attention to detail
    • Problem solving skills
    • Basic mathematic skills
    • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
    • Ability to understand and respond to the needs of both internal and external customers
    • Ability to pass a background investigation and drug test

      Equal Employment Opportunity Employer M/F/Vets/Disabled

     

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