• Delivery Manager

    Job ID
    Job Location
    Working Hours
    M- F
  • Overview

    Supervise and monitor the overall delivery function to ensure efficiency and maintain a high level of service.  Support Branch functions.  Attend and contribute to Safety Meetings.  Effectively utilize support resources to achieve objectives.  Represent company in a professional manner in all activities and actions. 


    Oversee/monitor daily driver delivery schedules. Review routes and driver assignments weekly.

    Evaluate the effectiveness of driver's performance and oversee any necessary praise/correction.

    Monitor driver attendance records to ensure compliance with company policy.

    Communicate with routing staff on development of more efficient routes; address challenges of drivers, associates in the Sales Department, and the needs of customers.

    Coordinate the activities of the department with other departments to keep everyone informed and exchange ideas on productivity, efficiency, and service.

    Monitor major areas of department expense and profit, such as staff hours, miles traveled and backhaul revenue, to ensure that budget goals are attained.

    Review and authorize the department's expense bills.

    Oversee management of associates who are out with injuries to stay informed of their recovery.

    Review financial statements to compare the actual costs of the department against projected goals and determine the profitability of the department.

    Maintain the vehicle mileage and staff hours reports weekly.

    Ensure compliance with union contract agreements.

    Oversee Coordination of drivers’ safety meetings & training.

    Oversee transportation department safety program; manage vehicular collision investigations/resolutions.

    Oversee all routes and route changes to meet customer and DOT requirements and maximize efficiency.

    Manage equipment flow to ensure proper utilization and availability.

    Oversee all corrective action and proper staffing levels for the department.

    Must demonstrate competency and knowledge of responsibilities with respect to product safety, quality, and legality. Adhere to best-practice operating procedures for all activity and tasks.

    Other duties as assigned.



    • Bachelor’s degree in Business Administration or Logistics preferred or the equivalent in industry experience. 
    • High school diploma or GED required.
    • Three (3) to Five (5)years of transportation and supervisory experience.
    • Experience in labor relations, transportation laws, equipment and capacity, computer network systems and financial management.
    • Ability to work with computer programs associated with the performance of the position.
    • Good oral and written communication skills, ability to work well with all levels of the organization, to organize, prioritize, negotiate, manage, motive others and solve problems.
    • Knowledge of geographic areas. 




    • Constant sitting for prolonged periods while performing desktop activities and/or traveling.
    • Constant use of both hands/arms simultaneously reaching/handling/grasping/fingering while performing desktop activities, handling paperwork.
    • Frequent bending at waist/knees to and from seated position.
    • Frequent squat/kneeling, walking, sitting, retrieving materials from lower areas.
    • Occasional lift/carrying typically less than 20 lbs., can be up to 50 lbs., normal office supplies, equipment, higher weights due to occasional emergency product deliveries to customers.
    • Constant use of sight, hearing and speech abilities in performance of essential job functions required.
    • Frequent contact with moving equipment.


    • Able to evaluate facts and figures.
    • Able to organize/prioritize and possess self-motivation to meet daily demands, fast pace, heavy volume.
    • Able to pay close attention to detail and deal with a variety of issues with constant interruptions.
    • Able to work with all levels of associates and customers.
    • Requires effective memory recall regarding products and customers.
    • Ability to handle difficult situations and problem solve.
    • Work stresses include meeting work schedules and constant interacting with others.
    • Effective time management to meet work schedule and high service standards.
    • Multi tasking skills with frequent interruptions.

    Work Conditions

    • Busy office environment, climate controlled.
    • Daily interaction with associates in all departments.
    • Normal driving hazards in all types of weather to and from customer locations.

    *Constantly over 80% time,

    Frequently 20-80% time and

    Occasionally under 20% of time. 


    Equal Employment Opportunity Employer M/F/Vets/Disabled


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