• Delivery Clerical Support

    Job ID
    2018-5786
    Job Location
    US-OR-Woodburn
    Working Hours
    Monday - Friday, 7 AM - 3:30 PM
  • Overview

    Division/Department: Operations

    Work Hours:  Tuesday - Saturday, 9 AM - 6 PM

    Position reports to: Transportation Manager

    Job Description: Provides administrative support to the Delivery Department.

    Responsibilities

    • Answers phones and direct calls to appropriate person.
    • Monitors Delivery Star Console daily for driver use of scanners determining on-time status of deliveries
    • Communicates to Sales and Operations any routes that will affect customer delivery times

    • Track drivers Hour of Service to determine impact on deliveries and send notifications to Sales Management and Operation Supervisors

    • Provides monitoring and tracking information of driver layovers information on finishing times, startup times, and hotel information for Operation Supervisors
    • Organizes and completes spreadsheets, distributes information daily and stores files for future needs

    • Reviews Descartes On-Board computer use, e-Log compliance, and identifies non-operational units for repairs or trouble shooting  

    • Assists supervisors with driver check-in of keys, scanners, paperwork, and records debriefing information from drivers

    • Checks in returning keys from drivers, validating all keys were returned, and accurately places in key boxes
    • Validates driver scanners are returned, checks for damage, and places on chargers

    • Provides excellent customer service, answers phones, directs inbound calls to right parties, tracks call information, and assist with messages.

    • Runs reports for District Supervisor Teams, distributes reports, and tracks scorecard results weekly

    • Other duties as assigned

    Qualifications

    • High School Diploma or Equivalent
    • Transportation experience preferred
    • Proficient in Microsoft Word, Excel and Outlook
    • Able to pass a background investigation and drug test
    • Strong Customer Service orientation
    • Must have the ability to complete data entry efficiently and accurately

    Other skills and abilities:

    • Excellent communication skills, both verbally and in writing
    • Proven track record in performing duties requiring a strong attention to detail
    • Able to work independently and as an effective member of a team
    • Ability to work in a fast-paced environment
    • Experience in prioritizing multiple deadlines

    Equal Employment Opportunity Employer M/F/Vets/Disabled

     

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