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Customer Service Representative-Will Call Clerk

Customer Service Representative-Will Call Clerk

Job ID 
Job Location 
Working Hours 
8:00am to 5:00pm

More information about this job


Come join the Food Services of America team as a full-time inside Customer Service Representative in our Will Call department!

At Food Services of America we have a long tradition of providing the highest levels of customer service in the industry. We have a culture that trusts our Associates to act in the best interests of our customers and our company.

We encourage an environment of teamwork where together we combine our know-how and ideas to help us to be stronger than we ever could be individually. We look for the positive and praise it. Recognizing good performance creates the motivation to provide great performance.

Those are a few reasons why our Associates are invested in Food Services of America and choose us as the place to grow their careers every day.


On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to: 

  • Taking orders by telephone, entering data in our online ordering system, provide  customer reports as needed, and working with customers and employees to solve problems
  • Ensure accuracy of order placement and receipt
  • Notify customers of substitutions or out of stock items
  • Work with Vendors, Brokers, and Sales Associates to optimize sales opportunities, samples, and receipt of special delivery products 
  • Completes paperwork to initiate credits
  • Checks point of sale credits before processing


  • High School Diploma or GED
  • Must be able to read and write English
  • 1 year customer service experience
  • Preferred background in food service, restaurant or distribution center operation
  • Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
  • Basic telephone, computer, and data entry skills, including: Word, Excel, 10 Key and must be able to type at least 60 WPM
  • A high level of professionalism
  • Strong attention to detail
  • Problem solving skills
  • Basic mathematic skills
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
  • Ability to understand and respond to the needs of both internal and external customers
  • Ability to pass a background check and pre-employment drugscreen


We are an EEO/AA Employer and consider applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.


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