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Enterprise IT – Business Systems Analytics Manager

Enterprise IT – Business Systems Analytics Manager

Job ID 
Job Location 
Working Hours 
M-F, 8-5

More information about this job


Food Services of America, Inc. is one of the nation’s largest broad-line food distributors, providing a full spectrum of food and supplies to our customers throughout the western and mid-western states.  Our customers include independent and chain restaurants, schools, hospitals, hotels, and government foodservice operations.


The Business System Analytics Manager is responsible for managing the Business System Analytics team. Direct reports will include Business Solutions Architects, Sr. Business Systems Analysts, Business Systems Analysts and User Experience Specialists.  This team is responsible for partnering and collaborating with Corporate Associates, Operational Unit Associates, IT Associates and third-party vendors to help deliver meaningful business solutions.  This role plans, manages and completes the analysis of business problems to be solved or products to be developed.  This role assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for systems and new initiatives.  An ideal candidate utilizes critical thinking to tackle complex challenges and business problems for the Enterprise.  This Business Systems Analytics Manager will perform BSA work on various Enterprise Initiatives as needed.  They work closely with IT Leadership driving collaboration and integration of business solutions. 


When you join the family of Associates at FSA, you are joining a team which puts the emphasis on you – the employee – our most valuable resource.  FSA is a great company to work for with full benefits and a supportive atmosphere that rewards initiative and integrity.  That's why our Associates love it here!



  • Seasoned leader with 3+ years Management, Team Lead, or other equivalent leadership experience working with Business Systems Analysts
  • Bachelor’s Degree and 5+ years of experience in gathering/documenting requirements OR a High School Diploma/GED and 7+ years of experience in gathering/ documenting requirements
  • 4+ years in the foodservice industry preferred


Core Job Skills

The following is a list of Core Job Skills that prospective candidates should possess.


  • Expert ability to conceptualize complex business problems and translate them into easy to understand concepts
  • Expert understanding of system development and product development life cycles with both purchased and in-house developed applications
  • Strong knowledge of an Agile/Scrum software development life cycle, continuously navigating idea conception thru change management, rollout and implementation
  • Identify, analyze and interpret business needs and propose recommendations while recognizing system design and data interdependencies
  • Exceptional customer services skills while working to identify and implement business solutions
  • Reviews team work to recognize deficiencies, improve business systems and process solutions
  • Effectively facilitate projects, meetings/events and team interaction
  • Strong business and technical writing skills producing clear and unambiguous deliverables
  • Ability to manage several projects with shifting priorities and timeframes
  • Provide technical assistance when necessary for development or support tasks


Core Leadership Skills

The following is a list of Core Leadership Skills that prospective candidates should possess.


  • Lead, strengthen, and evolve the role of Business System Analysts and Architects
  • Lead and evolve best practices and consistent Business System Analysis processes and tools
  • Manage customer expectations effectively
  • Acknowledge and appreciates each team member’s contributions
  • Generate enthusiasm among team members
  • Facilitates effective team interaction within the Business Systems Analysis team and throughout IT as a whole
  • Challenge and encourages others to develop as leaders and serve as a leadership role model
  • Focuses on strategic goals and growth for Business Systems Analysis team within the whole of Enterprise IT
  • Work closely and effectively collaborate with IT Leadership especially other IT Managers
  • Peer mentoring & motivating
  • Long-term team goal planning
  • Staff recruitment & interviewing
  • Work with team members to review strengths and opportunities as they relate to individual competencies and work with them to choose an area of developmental focus on an annual basis
  • Willing to review your own strengths and opportunities as they relate to your competencies, and work with your Director to choose an area of developmental focus on an annual basis

Other Skills

The following is a list of other skills that prospective candidates should possess to be successful in this position.


Must be able to:

  • Demonstrate strong customer service skills
  • Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company
  • Touch type with minimum 50 words per minute
  • Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence
  • Speak to individuals or groups of people with poise, voice control and confidence
  • Prioritize work for themselves and others on the team
  • Write using standard convention in all languages required by the job
  • Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions
  • Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
  • Use/interpret job related terminology, mathematical formulas and functions effectively and efficiently
  • Deal with people beyond giving and receiving instructions maintaining effective working relationships
  • Perform under stress, deal with persons acting under stress and adapt when confronted with emergency requests and situations
  • Be sensitive to cultural differences among individuals and groups of persons
  • Manage multiple high priority initiatives in a fast paced, highly technical environment
  • Successfully perform the planning, directing, reporting and administrative responsibilities of this position
  • Ability to pass a background investigation and drug test


Team Culture

  • This position works out of the Scottsdale Office with the ability to work from home office as needed or scheduled.  Most of the IT teams work in a “Virtual Office” environment, meaning the IT associates you will be working with all work from their home offices and candidates must be comfortable managing in that situation.
  • This Virtual Office team collaborates using tools like Microsoft Skype and Microsoft Teams.  Webcams are often used.
  • Occasional travel will be required to SGA Operating Units.

Equal Employment Opportunity Employer M/F/Vets/Disabled.


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