The Service Desk Support Technician is the primary point of contact for incoming calls and tickets related to Associate Support and Customer Support. The Service Desk Support Technician will be responsible for answering calls and managing tickets by thoroughly documenting in detail; all issues/service requests from associates and customers, including the course of action taken to investigate the problem and the final problem resolution. When not able to resolve an associate or customer support issue the Service Desk Support Technician will escalate the ticket to the appropriate IT team for further troubleshooting. When not handling calls or ticketed issues the Service Desk Support Technician will be working on system observations and tasks assigned by their supervisor.
Equal Employment Opportunity Employer M/F/Vets/Disabled.